(Vice) Inflection, the company used by Airbnb, Turo, and DraftKings to check millions of users’ backgrounds, bills itself as a “fair and reliable way” to screen people in a matter of seconds. But on numerous occasions, the people getting screened have sued the little-known company in response, alleging that it’s created mistaken identities, misleading reports, and accusations of serious crimes they never committed—and in many cases, prevented people from accessing jobs, housing, or using online services, such as Airbnb…
Motherboard found more than a dozen lawsuits against Inflection in the last three years, many of them from people who found out about the allegedly inaccurate reports Inflection kept about them after Airbnb banned them from the platform. These cases represent a sliver of the complaints against private background check companies in general. Some of these lawsuits have been settled, some were dismissed, while others remain ongoing. Checkr, which acquired Inflection in April and is reportedly used by Uber, Instacart, Shipt, Postmates, and Lyft, has been sued hundreds of times—mostly for violations of the Fair Credit Reporting Act or other consumer credit complaints.
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